Privacy Policy

Last updated: March 2026

1. Introduction

Havik Labs (Pvt) Ltd ("Havik Labs", "we", "us", or "our") operates Talon, an AI-powered sales agent accessible at runtalon.com (the "Service"). This Privacy Policy explains how we collect, use, store, and share information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

When you register for and use Talon, we collect information you provide directly, including:

Name and email address (used to create and manage your account)
Business name and contact details
Payment information (processed securely by our payment provider; we do not store full card details)
Content you upload to train Talon, such as product information, pricing, FAQs, and sales scripts
Communications you send to us, including support requests

2.2 Information Collected Automatically

When you use the Service, we automatically collect certain technical information, including:

IP address and browser type
Device type and operating system
Pages visited and features used within the Service
Date and time of access
Referring URLs

We collect this information using cookies and similar tracking technologies. You can control cookie settings through your browser, though disabling cookies may affect the functionality of the Service.

2.3 Conversation Data

As part of providing the Service, Talon processes customer conversations that occur through connected messaging channels (WhatsApp, Instagram DMs, Facebook Messenger). This includes messages sent by your customers to your business account.

You are responsible for ensuring you have the appropriate rights and permissions to process this data through our Service.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service
Process payments and manage your subscription
Personalise and improve the Service
Train and improve Talon's AI responses based on your uploaded content
Send transactional emails, including account confirmations, billing notices, and product updates
Respond to your support requests and enquiries
Monitor usage to detect and prevent fraud, abuse, or security incidents
Comply with legal obligations

We do not sell your personal data to third parties. We do not use your data for advertising purposes.

4. How We Share Your Information

We may share your information with third parties only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating the Service, including cloud hosting, payment processing, and analytics. These providers are contractually obligated to handle your data securely and only for the purposes we specify.

4.2 Third-Party Platforms

To provide the Service, Talon integrates with messaging platforms including WhatsApp, Instagram, and Facebook Messenger, which are operated by Meta Platforms, Inc. Data processed through these integrations is also subject to Meta's privacy policies.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

If Havik Labs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. When you cancel your account, we will delete your data within 30 days, except where we are required to retain it by law.

Conversation data processed through the Service may be retained for a shorter period as specified in your account settings.

6. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and keep your account credentials confidential.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access — the right to request a copy of the personal data we hold about you
Correction — the right to request that we correct inaccurate or incomplete data
Deletion — the right to request that we delete your personal data
Portability — the right to receive your data in a structured, machine-readable format
Objection — the right to object to certain types of processing
Restriction — the right to request that we limit how we use your data

To exercise any of these rights, please contact us at kavishma@kiwi-money.com. We will respond to your request within 30 days.

8. Cookies

We use cookies and similar tracking technologies to operate and improve the Service. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

We use the following types of cookies:

Essential cookies — required for the Service to function correctly
Analytics cookies — help us understand how users interact with the Service
Preference cookies — remember your settings and preferences

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect your ability to use the Service.

9. Children's Privacy

The Service is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.

10. International Data Transfers

Havik Labs is based in Sri Lanka. If you are accessing the Service from outside Sri Lanka, your data may be transferred to and processed in Sri Lanka or other countries where our service providers operate. We take steps to ensure that such transfers are carried out in accordance with applicable data protection laws.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. The "Last updated" date at the top of this policy reflects when it was last revised.

Your continued use of the Service after any changes take effect constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Havik Labs (Pvt) Ltd

Email: kavishma@kiwi-money.com

Website: runtalon.com

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